A software solution that connects the back office with field operations for unified workflow management has proven beneficial for Landscape Services South West. The ground maintenance company provides services to a range of customers in both the public and private sectors including property management companies, retail parks, industrial estates, parish councils, housing associations, residential developments, schools and local authorities.
Like most landscaping companies, they were finding the flow of information from the back office to on site tricky to monitor. Paperwork sent out to field teams could get lost or dirty with varying site conditions.
The Re-flow system works using a command dashboard, accessed through a standard internet browser, that enables you to quickly set up and schedule jobs, including fully customised forms, and assign them to groups or individuals. The information is accessed in the field on an app, simply using a smart phone or a tablet.
Users securely sign-in and see job specifications, location maps and project documents and drawings. They tick to complete tasks, make notes, attach project photos, as well as fill in, and digitally sign, a whole range of forms, inspections, permits and logs.
As field operatives complete information, the data from the custom forms comes back to the dashboard for reporting and auditing, so you instantly see what’s been done, when, how and where.
Will Stops, Managing Director of Landscape Services says; “Our old management system was very heavily reliant on paper, which was slow inefficient and burdensome, so we had to find a much quicker efficient way of processing information.
“Now we’ve moved to Re-flow, information moves throughout the company and at the push of a button we’re able to send information to staff and receive it back from them. We’re also able to pass information on to customers and clients effortlessly.
“The staff have found the system very easy to use on their smartphones. Re-flow have been fantastic, they listened to what we required, and they’ve come up with a system that is easy to use.
“I would highly recommend Re-flow I couldn’t imagine running the business without it – this is the way that things are going and if you don’t do this now you’re probably going to be left behind.”